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Head; HR Business Partner
Job Purpose
Besides taking on a Business Partner role for the Head HR, the Head HR Business Partner (HRBP) manages both hierarchically and technically the HRBP team. The HRBP team is the counterpart for managers, having good knowledge of HR and that specific part of the business. Assisting in staff related matters on a strategic level including the implementation of any new HR policies in line with the bank’s strategy and ambitions.
Together with the other members of the HR Leadership Team, the Head HRBP defines the HR strategy and accordingly the priorities in the HR activities.
Main Responsibilities
-As part of the HR Leadership Team develop, guard and implement the HR strategy at NMB.
-Hierarchically and functionally manage the HRBP team, support the staff professional development.
-Align and coordinate strategic topics for business areas at NMB. Work together with management, HR Centre of Expertise, HR Shared Services and HR Employee Relations to guide the business on topics as talent acquisition, performance management and workforce planning.
-Analyze trends in turnover, hiring, promotions, separations and formal complaints to determine action needed.
-Give direction to the HRBP team to assure an efficient, consistent and effective provision of strategic HR advise
-Make sure Talent Management and Management Development initiatives and discussions take place in the business.
-Lead by example amongst others representing NMB’s values, the (internal and external) client focus and the HR vision, strategy and plans.
-By networking stay abreast of developments within and outside the organisation that may impact the compliance or effectiveness of the approach to the HR Business Partnering.
Attributes
In-depth understanding of the bank and its business goals.
Thorough knowledge of fostering an organizational culture defined by impeccable integrity.
Extensive experience in managing a team of HR professionals.
Advisory skills in the broad sense and specifically in the field of HR.
Experience in advising in a commercial organization (1000+ staff), preferably a bank.
Stakeholder management
Interest in people’s development, including listening, teaching, team building and leading by example.
Focus on continuous improvement on a personal and organisational level
Qualifications and Experience
Master’s degree in HR or a relevant business discipline
Professional certification[s] is an added advantage
10+ years' experience in human resource management, 5 years of which in a leadership role, leading an employee relations function within a unionized organization (1000+ staff).
Head; Employee Relations
Job Purpose
The Head Employee Relations manages the relationship with the trade unions, engaging them on partnership requirements and aligning them on any relevant, proposed changes with the aim to have a constructive working relationship, all parties being involved in, and committed to, the success of the organization. This entails informing and consulting the unions with relevant organizational changes, deescalating potential issues, preventing and managing conflicts, leading negotiations.
Manages both hierarchically and technically the Employee Relations team which will be responsible to develop, translate, amend and implements ER policies, products and services. Ensure NMB complies with the rules and regulations in the mentioned HR areas of expertise.
Main Responsibilities
-As part of the HR Leadership Team to develop, guard and implement the HR strategy at NMB.
-Lead the relationship and key negotiations with trade unions and other union representative forums as appropriate.
-Develop the strategy for Employee Relations in line with NMB’s strategy and ambitions, and comply with the legal framework.
-Support the Head HR and other stakeholders in the area of Employee Relations based on the overall NMB strategy
-By networking stay abreast of legal and non-legal developments within and outside the organisation
-Hierarchically and functionally manage the Employee Relations Team, support the professional development of the team.
Attributes
In-depth knowledge on labour laws and industrial relations practices
Ability to create and implement employee relations interventions and employee engagements
Thorough knowledge of fostering an organizational culture defined by impeccable integrity
Expertise in the field of Employee Relations and sound experience in managing relationships with the trade unions.
Relationship management at all levels within and outside NMB.
Excellent decision making skills in a complex environment.
Experience in strategy development and implementation.
Patience and listening skills.
Qualifications and Experience
Master's degree in Human Resource management, LLB, Business, Public Administration or closely related field.
15+ years' experience in human resource management, 5 years of which in a leadership role, leading an employee relations function within a unionized organization (1000+ staff).
Head; Human Resources
Job Purpose
The Head HR manages and leads the HR Leadership Team, carrying the final responsibility for the HR department’s vision, strategy, perennial plan and, derived from the latter, annual HR plan. In line with NMB’s innovative character, the HR approach must be characterized by state of the art best practices, staying ahead of its peers in managing the bank’s most valuable asset: its staff.
After the board’s approval of the perennial HR plan, the Head HR manages the implementation of the same focused on supporting the bank’s strategic choices, safeguarding the quality and quantity of the human capital.
Working together closely with the Head Employee Relations, the Head HR carries the final responsibility in the bank’s dealings with the unions
The Head HR is the strategic HR Business Partner for the CEO and, as such, presents at the NMB Board on HR matters when needed. An area of attention for the Head HR concerns succession management at the NMB Management Team and Board levels.
Main Responsibilities
-Together with the HR Leadership Team, carrying the final responsibility, develop the HR vision, strategy, perennial plan and, derived from the latter, annual HR plan.
-Manage the HR Leadership Team, hierarchically and functionally, supporting the individuals in their professional development. Challenge the team to translate the strategy to their fields of expertise safeguarding the implementation.
-Fill the role of strategic advisor for the CEO and where needed, for the NMB Board.
-Safeguard succession management for top management.
-Develop the HR vision, strategy, perennial and one year plan for HR in line with NMB’s innovative approach, the bank’s strategy and ambitions, the HR Operating Model (demand management) and complying with the legal framework.
-Lead the HR Team in identifying, addressing and mitigating potential risks in HR given the internal and external environment.
-Align the HR systems so that all areas in HR are focused and advance leadership’s strategic goals and direction.
-Manage the unions in close cooperation with the Head Employee Relations.
-Act at all times with impeccable integrity.
Attributes
In-depth understanding of the various areas in HR.
Experience in leading the HR department and creating an HR strategic framework with the necessary conditions for a large (1000+ staff) professional company.
Proven track record in defining and executing an approach that is focused on global and local best practices and based on the latest insights from international HR leaders and institutes.
Insight into how to translate a company strategy to the various areas of HR, creating a coherent HR vision and approach.
Experience in strategy implementation, translation to daily practice with a team and assessment of impact on the business.
Good working knowledge of the legal HR requirements.
Experience in leading negotiations with the unions.
Stakeholder management at executive and board level and externally.
Qualifications and Experience
Master’s Degree in HR or business field.
10+ years of experience in HR of which 3+ years managing the entire HR department in a large, commercial organisation, developing and implementing HR strategy, policies, processes in the various HR disciplines.
Preferably 3 years of experience in the financial services industry.
Head; Center of Expertise (CoE)
Job Purpose
The Head manages both hierarchically and technically the Centre of Expertise. The Centre of Expertise advises the business in specific HR areas of expertise (Compensation & Benefits, Talent acquisition, Governance, Risk and Compliance, Learning & Talent Development, HR Analytics) and develops, amends and implements policies, products and services in the respective areas. The Head gives direction to the Centre of Expertise team translating the policies to the daily practice. In line with NMB’s innovative character the Head ensures that the Centre of Expertise stays ahead of developments in the market, continuously looking for best practices in HR and business management. Manages the stakeholders inside and outside NMB keeping the focus on the overall NMB strategy, and compliance.
Together with the other members of the HR Leadership Team, defines the HR strategy and accordingly set the priorities in the HR activities. This includes the development and implementation of products, services and policies.
Main Responsibilities
-As part of the HR Leadership Team develop and guard the implement of the HR strategy at NMB.
-Develop the strategy for the HR areas of expertise in line with NMB’s strategy and ambitions and complying with the legal framework.
-Implement the strategy by translating the same to daily practice, directing the team on the actions for implementation and follow-up the impact on the business with the stakeholders.
-Support the Head of HR and other stakeholders within NMB in the HR areas of expertise.
-By networking stay abreast of developments within and outside the organisation that may impact the compliance or effectiveness of the approach to the HR areas of expertise, in line with NMB’s innovative character.
-Hierarchically and functionally manage the Centre of Expertise, supports the staff professional development.
Attributes
In-depth understanding of the technicalities within the HR areas of expertise.
Good insight into NMB’s strategy and demands related to HR.
Extensive experience in managing and developing a team of HR professionals and areas of expertise.
Experience in strategy development and implementation, translation to daily practice with a team and assessment of impact in the business.
Thorough and up to date understanding of the legal requirements in the field of the HR expertise.
Focus on demand management (internal clients and their needs)
Stakeholder management at executive level.
Qualifications and Experience
Master’s Degree in HR or business field.
A HR certification will be an added advantage.
10+ years of experience in HR of which 5 years managing a team of 5+ staff, developing and implementing HR strategy, policies, processes for Compensation & Benefits, Talent acquisition, Governance, Risk and Compliance, Learning & Talent Development, HR Analytics.
Preferably 3 years of experience in the financial services industry.
Senior Manager; Credit Inspection
Job Purpose
To oversee all credit inspection activities to safeguard compliance in lending policies and procedures and completeness of loan processes.
Main Responsibilities
-Ensure timely coordination of all credit inspection activities, plans and projects.
-Provide guidance on all credit inspection issues, policies and procedures to ensure smooth operations of credit processes within the bank.
-Supervise Credit Inspection team on credit inspection assignments.
-Oversee and coordinate preparation, reviews and submission of credit inspection reports to management meetings (LPQ, AFRT etc) for decision making.
-Scrutinize overall branch compliance to approved policies and procedures, relevant lending manuals and credit circulars
-Initiate and develop strategies towards supporting branches to improve quality of their loan portfolio, through inspection engagement.
-Lead credit inspection team to provide training/ coaching to branch staff to bridge the knowledge gaps on credit related matters.
-Provide update to management on non-compliant branches on implementation and giving of responses on issues raised by credit inspection for further management decision.
-Ensure proper planning of CIU activities and collaborate with other quality assurance providers.
-Provide professional judgement and recommendations on issues that requires further escalations/ investigation for management decision.
-Support business department in the process of reviewing credit policies and procedures and products manuals in line with credit inspection findings and best practices from the field to minimize credit risks.
Attributes
Good understanding of bank loan products and its end to end credit process.
Analytical skills
Credit analysis skills
Report writing skills
Knowledge of flex cube and other supporting systems
Good interpersonal skills.
People management skills.
Excellent communication and presentation skills.
Qualifications and Experience
Post-graduate degree in Banking, Business Administration, Finance, Accounting, Commerce, Law, or Economics.
At least 5 years working experience in credit related matters,3 years in credit management.
Head; Banking Operations
Job Purpose
Provide leadership and direction of NMB Banking Operations and be responsible for the development and maintenance of the bank’s Head Office operations ensuring that it continually acquires and maintains a profitable business with minimum risk.
Main Responsibilities
-Oversee, coordinate, direct, and provide guidance to the department and the bank on all operational activities.
-Lead the Banking Operations teams i.e. Clearing, Trade Operations, Treasury back office, Central Processing, Remittance and Operations Support team through building, empowering, and providing them with operational skills required to sustain current and future NMB bank growth.
-Coordinate operational business activities of the bank’s Head Office departments with a view of improving efficiency and control standards across the network.
-Participate in the preparation and implementation of the bank’s periodic reviews of the business plan.
-Monitor network operational standards through system reports, internal and external audit reports and follow up rectification process of all high/medium risk issues in liaison with Chief Operating Officer.
-Give direction and solid input to the development and implementation of the key snap checks focusing on sensitive operational areas for all branch network .
-Play a major role in identifying key operational control weaknesses of the bank core system and give directions on the best way forward to achieving required controls.
-Participate effectively in the bank projects geared to introducing new products and services and/or improving existing products and services.
-Coordinate production of annual budget within various Operations units; review and implement a system for control in adherence to the set budget, and report quarterly performance outcome of the departmental budget to the Chief Operating Officer.
-Oversee and participate in the review, refinement and implementation of branch returns for monitoring operations of branches and update the Chief Operating Officer as appropriate.
-Coordinate and oversee the development and documentation of quality bank’s operations manuals in line with business focus.-Prepare and oversee the review, design and implementation of the Operations department annual strategic objectives and report regularly or as appropriate to the Chief Operating Officer.
-Develop and put in place appropriate management information system to support the operations activities of the bank.
-Oversee the preparation and implementation of a plan for substantially improving customer service.
-Oversee clearing activities of the bank and be a key player in coordinating and managing all BOT operations related issues with NMB bank.-Be a key player in coordinating and managing all NMB operations related issues for all commercial banks.
-Represent the bank on operational issues at internal/ external forums and be a role model in representing the bank’s good image.
-Work closely with the Chief Operating Officer and all Head Office departmental Heads, Zone Managers and Branch Managers in streamlining the operational functions of the bank and recommending beneficial operational Changes from time to time.
-Work closely with other Head Office Heads in identifying weaknesses in the Current products, processes and services and recommending appropriate solutions to minimize risks.
-Manage information flow in both directions, upwards and downwards.
-Build, develop and lead “Winning Teams” through good guidance, training and empowerment.
-Be a role model in all aspects of management to the direct reports and other team members within the network.
Attributes
Good background of Banking Operations in products and services.
Good understanding of NMB Operations and products offering.
Understanding of evolution in technologies used in Banking Operations.
Leadership skills and people management skills.
Excellent communication and presentation skills.
Ability to plan and think strategically.
Qualifications and Experience
Bachelor’s Degree or Advanced Diploma in Banking, Business, Finance or its equivalent.
Master’s degree will be an added advantage.
Advanced computer skills is a requirement
At least 10 years of working experience in Banking Operations; 5 years being in senior management role at a reputable bank or financial institution.
Head; Business Banking
Job Purpose
Drive the implementation of the long-term strategic vision and direction of Business Banking unit; provide leadership and direction of Business Banking team.
Promote Business Banking portfolio growth (loans, deposits, and fee-based services) by implementing the approved strategic direction of the bank. Also, develop a strong understanding of customer needs by focusing on customer experience and creating strong brand awareness to deliver targeted customer propositions.
Job Purpose
Besides taking on a Business Partner role for the Head HR, the Head HR Business Partner (HRBP) manages both hierarchically and technically the HRBP team. The HRBP team is the counterpart for managers, having good knowledge of HR and that specific part of the business. Assisting in staff related matters on a strategic level including the implementation of any new HR policies in line with the bank’s strategy and ambitions.
Together with the other members of the HR Leadership Team, the Head HRBP defines the HR strategy and accordingly the priorities in the HR activities.
Main Responsibilities
-As part of the HR Leadership Team develop, guard and implement the HR strategy at NMB.
-Hierarchically and functionally manage the HRBP team, support the staff professional development.
-Align and coordinate strategic topics for business areas at NMB. Work together with management, HR Centre of Expertise, HR Shared Services and HR Employee Relations to guide the business on topics as talent acquisition, performance management and workforce planning.
-Analyze trends in turnover, hiring, promotions, separations and formal complaints to determine action needed.
-Give direction to the HRBP team to assure an efficient, consistent and effective provision of strategic HR advise
-Make sure Talent Management and Management Development initiatives and discussions take place in the business.
-Lead by example amongst others representing NMB’s values, the (internal and external) client focus and the HR vision, strategy and plans.
-By networking stay abreast of developments within and outside the organisation that may impact the compliance or effectiveness of the approach to the HR Business Partnering.
Attributes
In-depth understanding of the bank and its business goals.
Thorough knowledge of fostering an organizational culture defined by impeccable integrity.
Extensive experience in managing a team of HR professionals.
Advisory skills in the broad sense and specifically in the field of HR.
Experience in advising in a commercial organization (1000+ staff), preferably a bank.
Stakeholder management
Interest in people’s development, including listening, teaching, team building and leading by example.
Focus on continuous improvement on a personal and organisational level
Qualifications and Experience
Master’s degree in HR or a relevant business discipline
Professional certification[s] is an added advantage
10+ years' experience in human resource management, 5 years of which in a leadership role, leading an employee relations function within a unionized organization (1000+ staff).
==============
Head; Employee Relations
Job Purpose
The Head Employee Relations manages the relationship with the trade unions, engaging them on partnership requirements and aligning them on any relevant, proposed changes with the aim to have a constructive working relationship, all parties being involved in, and committed to, the success of the organization. This entails informing and consulting the unions with relevant organizational changes, deescalating potential issues, preventing and managing conflicts, leading negotiations.
Manages both hierarchically and technically the Employee Relations team which will be responsible to develop, translate, amend and implements ER policies, products and services. Ensure NMB complies with the rules and regulations in the mentioned HR areas of expertise.
Main Responsibilities
-As part of the HR Leadership Team to develop, guard and implement the HR strategy at NMB.
-Lead the relationship and key negotiations with trade unions and other union representative forums as appropriate.
-Develop the strategy for Employee Relations in line with NMB’s strategy and ambitions, and comply with the legal framework.
-Support the Head HR and other stakeholders in the area of Employee Relations based on the overall NMB strategy
-By networking stay abreast of legal and non-legal developments within and outside the organisation
-Hierarchically and functionally manage the Employee Relations Team, support the professional development of the team.
Attributes
In-depth knowledge on labour laws and industrial relations practices
Ability to create and implement employee relations interventions and employee engagements
Thorough knowledge of fostering an organizational culture defined by impeccable integrity
Expertise in the field of Employee Relations and sound experience in managing relationships with the trade unions.
Relationship management at all levels within and outside NMB.
Excellent decision making skills in a complex environment.
Experience in strategy development and implementation.
Patience and listening skills.
Qualifications and Experience
Master's degree in Human Resource management, LLB, Business, Public Administration or closely related field.
15+ years' experience in human resource management, 5 years of which in a leadership role, leading an employee relations function within a unionized organization (1000+ staff).
================
Head; Human Resources
Job Purpose
The Head HR manages and leads the HR Leadership Team, carrying the final responsibility for the HR department’s vision, strategy, perennial plan and, derived from the latter, annual HR plan. In line with NMB’s innovative character, the HR approach must be characterized by state of the art best practices, staying ahead of its peers in managing the bank’s most valuable asset: its staff.
After the board’s approval of the perennial HR plan, the Head HR manages the implementation of the same focused on supporting the bank’s strategic choices, safeguarding the quality and quantity of the human capital.
Working together closely with the Head Employee Relations, the Head HR carries the final responsibility in the bank’s dealings with the unions
The Head HR is the strategic HR Business Partner for the CEO and, as such, presents at the NMB Board on HR matters when needed. An area of attention for the Head HR concerns succession management at the NMB Management Team and Board levels.
Main Responsibilities
-Together with the HR Leadership Team, carrying the final responsibility, develop the HR vision, strategy, perennial plan and, derived from the latter, annual HR plan.
-Manage the HR Leadership Team, hierarchically and functionally, supporting the individuals in their professional development. Challenge the team to translate the strategy to their fields of expertise safeguarding the implementation.
-Fill the role of strategic advisor for the CEO and where needed, for the NMB Board.
-Safeguard succession management for top management.
-Develop the HR vision, strategy, perennial and one year plan for HR in line with NMB’s innovative approach, the bank’s strategy and ambitions, the HR Operating Model (demand management) and complying with the legal framework.
-Lead the HR Team in identifying, addressing and mitigating potential risks in HR given the internal and external environment.
-Align the HR systems so that all areas in HR are focused and advance leadership’s strategic goals and direction.
-Manage the unions in close cooperation with the Head Employee Relations.
-Act at all times with impeccable integrity.
Attributes
In-depth understanding of the various areas in HR.
Experience in leading the HR department and creating an HR strategic framework with the necessary conditions for a large (1000+ staff) professional company.
Proven track record in defining and executing an approach that is focused on global and local best practices and based on the latest insights from international HR leaders and institutes.
Insight into how to translate a company strategy to the various areas of HR, creating a coherent HR vision and approach.
Experience in strategy implementation, translation to daily practice with a team and assessment of impact on the business.
Good working knowledge of the legal HR requirements.
Experience in leading negotiations with the unions.
Stakeholder management at executive and board level and externally.
Qualifications and Experience
Master’s Degree in HR or business field.
10+ years of experience in HR of which 3+ years managing the entire HR department in a large, commercial organisation, developing and implementing HR strategy, policies, processes in the various HR disciplines.
Preferably 3 years of experience in the financial services industry.
=========
Head; Center of Expertise (CoE)
Job Purpose
The Head manages both hierarchically and technically the Centre of Expertise. The Centre of Expertise advises the business in specific HR areas of expertise (Compensation & Benefits, Talent acquisition, Governance, Risk and Compliance, Learning & Talent Development, HR Analytics) and develops, amends and implements policies, products and services in the respective areas. The Head gives direction to the Centre of Expertise team translating the policies to the daily practice. In line with NMB’s innovative character the Head ensures that the Centre of Expertise stays ahead of developments in the market, continuously looking for best practices in HR and business management. Manages the stakeholders inside and outside NMB keeping the focus on the overall NMB strategy, and compliance.
Together with the other members of the HR Leadership Team, defines the HR strategy and accordingly set the priorities in the HR activities. This includes the development and implementation of products, services and policies.
Main Responsibilities
-As part of the HR Leadership Team develop and guard the implement of the HR strategy at NMB.
-Develop the strategy for the HR areas of expertise in line with NMB’s strategy and ambitions and complying with the legal framework.
-Implement the strategy by translating the same to daily practice, directing the team on the actions for implementation and follow-up the impact on the business with the stakeholders.
-Support the Head of HR and other stakeholders within NMB in the HR areas of expertise.
-By networking stay abreast of developments within and outside the organisation that may impact the compliance or effectiveness of the approach to the HR areas of expertise, in line with NMB’s innovative character.
-Hierarchically and functionally manage the Centre of Expertise, supports the staff professional development.
Attributes
In-depth understanding of the technicalities within the HR areas of expertise.
Good insight into NMB’s strategy and demands related to HR.
Extensive experience in managing and developing a team of HR professionals and areas of expertise.
Experience in strategy development and implementation, translation to daily practice with a team and assessment of impact in the business.
Thorough and up to date understanding of the legal requirements in the field of the HR expertise.
Focus on demand management (internal clients and their needs)
Stakeholder management at executive level.
Qualifications and Experience
Master’s Degree in HR or business field.
A HR certification will be an added advantage.
10+ years of experience in HR of which 5 years managing a team of 5+ staff, developing and implementing HR strategy, policies, processes for Compensation & Benefits, Talent acquisition, Governance, Risk and Compliance, Learning & Talent Development, HR Analytics.
Preferably 3 years of experience in the financial services industry.
===============
Senior Manager; Credit Inspection
Job Purpose
To oversee all credit inspection activities to safeguard compliance in lending policies and procedures and completeness of loan processes.
Main Responsibilities
-Ensure timely coordination of all credit inspection activities, plans and projects.
-Provide guidance on all credit inspection issues, policies and procedures to ensure smooth operations of credit processes within the bank.
-Supervise Credit Inspection team on credit inspection assignments.
-Oversee and coordinate preparation, reviews and submission of credit inspection reports to management meetings (LPQ, AFRT etc) for decision making.
-Scrutinize overall branch compliance to approved policies and procedures, relevant lending manuals and credit circulars
-Initiate and develop strategies towards supporting branches to improve quality of their loan portfolio, through inspection engagement.
-Lead credit inspection team to provide training/ coaching to branch staff to bridge the knowledge gaps on credit related matters.
-Provide update to management on non-compliant branches on implementation and giving of responses on issues raised by credit inspection for further management decision.
-Ensure proper planning of CIU activities and collaborate with other quality assurance providers.
-Provide professional judgement and recommendations on issues that requires further escalations/ investigation for management decision.
-Support business department in the process of reviewing credit policies and procedures and products manuals in line with credit inspection findings and best practices from the field to minimize credit risks.
Attributes
Good understanding of bank loan products and its end to end credit process.
Analytical skills
Credit analysis skills
Report writing skills
Knowledge of flex cube and other supporting systems
Good interpersonal skills.
People management skills.
Excellent communication and presentation skills.
Qualifications and Experience
Post-graduate degree in Banking, Business Administration, Finance, Accounting, Commerce, Law, or Economics.
At least 5 years working experience in credit related matters,3 years in credit management.
=============
Head; Banking Operations
Job Purpose
Provide leadership and direction of NMB Banking Operations and be responsible for the development and maintenance of the bank’s Head Office operations ensuring that it continually acquires and maintains a profitable business with minimum risk.
Main Responsibilities
-Oversee, coordinate, direct, and provide guidance to the department and the bank on all operational activities.
-Lead the Banking Operations teams i.e. Clearing, Trade Operations, Treasury back office, Central Processing, Remittance and Operations Support team through building, empowering, and providing them with operational skills required to sustain current and future NMB bank growth.
-Coordinate operational business activities of the bank’s Head Office departments with a view of improving efficiency and control standards across the network.
-Participate in the preparation and implementation of the bank’s periodic reviews of the business plan.
-Monitor network operational standards through system reports, internal and external audit reports and follow up rectification process of all high/medium risk issues in liaison with Chief Operating Officer.
-Give direction and solid input to the development and implementation of the key snap checks focusing on sensitive operational areas for all branch network .
-Play a major role in identifying key operational control weaknesses of the bank core system and give directions on the best way forward to achieving required controls.
-Participate effectively in the bank projects geared to introducing new products and services and/or improving existing products and services.
-Coordinate production of annual budget within various Operations units; review and implement a system for control in adherence to the set budget, and report quarterly performance outcome of the departmental budget to the Chief Operating Officer.
-Oversee and participate in the review, refinement and implementation of branch returns for monitoring operations of branches and update the Chief Operating Officer as appropriate.
-Coordinate and oversee the development and documentation of quality bank’s operations manuals in line with business focus.-Prepare and oversee the review, design and implementation of the Operations department annual strategic objectives and report regularly or as appropriate to the Chief Operating Officer.
-Develop and put in place appropriate management information system to support the operations activities of the bank.
-Oversee the preparation and implementation of a plan for substantially improving customer service.
-Oversee clearing activities of the bank and be a key player in coordinating and managing all BOT operations related issues with NMB bank.-Be a key player in coordinating and managing all NMB operations related issues for all commercial banks.
-Represent the bank on operational issues at internal/ external forums and be a role model in representing the bank’s good image.
-Work closely with the Chief Operating Officer and all Head Office departmental Heads, Zone Managers and Branch Managers in streamlining the operational functions of the bank and recommending beneficial operational Changes from time to time.
-Work closely with other Head Office Heads in identifying weaknesses in the Current products, processes and services and recommending appropriate solutions to minimize risks.
-Manage information flow in both directions, upwards and downwards.
-Build, develop and lead “Winning Teams” through good guidance, training and empowerment.
-Be a role model in all aspects of management to the direct reports and other team members within the network.
Attributes
Good background of Banking Operations in products and services.
Good understanding of NMB Operations and products offering.
Understanding of evolution in technologies used in Banking Operations.
Leadership skills and people management skills.
Excellent communication and presentation skills.
Ability to plan and think strategically.
Qualifications and Experience
Bachelor’s Degree or Advanced Diploma in Banking, Business, Finance or its equivalent.
Master’s degree will be an added advantage.
Advanced computer skills is a requirement
At least 10 years of working experience in Banking Operations; 5 years being in senior management role at a reputable bank or financial institution.
===============
Head; Business Banking
Job Purpose
Drive the implementation of the long-term strategic vision and direction of Business Banking unit; provide leadership and direction of Business Banking team.
Promote Business Banking portfolio growth (loans, deposits, and fee-based services) by implementing the approved strategic direction of the bank. Also, develop a strong understanding of customer needs by focusing on customer experience and creating strong brand awareness to deliver targeted customer propositions.
Main Responsibilities
Build an effective network of internal and external relationships, such as community and industry relationships, to actively acquire new clients and/or expand existing clients and enhance the client experience.
Manage risk/return and drive quality for new and/or existing clients. Actively identify and mitigate different types of risk, such as regulatory, reputational, operational and credit risks.
Partner effectively with the branch network and other key partners to ensure the achievement of business banking performance metrics and grow the branch profitability. With the support of Zonal Managers improve performance level and business banking-specific measures for branches.
Bring the entire bank to the client by presenting the full range of bank products and services.
Leverage on reporting and sales tools to proactively identify and convert sales opportunities.
Serve as a trusted advisor to the client in delivering comprehensive business banking products and solutions tailored to financial needs and circumstances of the client.
Identify, recommend and promote products and solutions that best serve the client while adhering to risk parameters that protect the bank.
Build relationship management team (RMs), Business Bankers and Loan Officers that will serve clients in analyzing products and service growth opportunities that ensures profitability of portfolio.
Protect the bank by following sound risk management protocols and adhering to regulatory requirements.
Develop and manage a disciplined marketing process by identifying steps/strategies necessary to effectively maintain and build relationships with clients and prospects.
Manage the Business Banking portfolio by leading the bank’s strategy to grow deposits, increase share of fee income, increase loans and manage margins.
Track sales and activity performance on key metrics within the zones to ensure employee productivity is meets/exceeds market standards.
Prepare budget and ensure that the Business Banking objectives are met, also prepare and implement the MSME & SACCOS strategy of the bank.
Drive the rollout of any new product ensuring that implementation happens within the agreed budget and timelines across assigned region.
Lead the team for product development, implementation, pricing and streamlining portfolio in order to improve customer experience, reduce cost-to-serve and maintain competitiveness.
Work closely with Zonal Managers in managing business centers throughout the branch network.
Responsible for launching and management of NMB Business Clubs to enhance customer experience.
Maintain and observe the bank’s control standards, implement and observe compliance policy, including timely implementation of recommendations made by internal/external auditors and external regulators.
Protect both customer and bank information by ensuring documents, computers files, and all confidential matters are appropriately handled as set forth by NMB confidentiality policy.
Be vigilant in driving staff behavior as per NMB values.
Attributes
Strategic awareness of Business Banking/SME product market offering and P&L management.Strong knowledge of credit analysis and risk management.
Profound understanding of SME market, key competitors and competitive edge to win and retain quality customers.
Excellent knowledge of bank operations and financial markets in Tanzania
Understanding of local operating markets and their corresponding span(s) of control.
Negotiation and influencing skills.
Leadership and interpersonal skills.
Excellent communication and presentation skills.
Qualifications and Experience
Bachelor’s Degree or Advanced Diploma in Banking, Business Administration or equivalent.
Master’s degree will be an added advantage.
At least 10 years of proven experience in driving Business Banking portfolio; 5 years being in a senior management role.
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Build an effective network of internal and external relationships, such as community and industry relationships, to actively acquire new clients and/or expand existing clients and enhance the client experience.
Manage risk/return and drive quality for new and/or existing clients. Actively identify and mitigate different types of risk, such as regulatory, reputational, operational and credit risks.
Partner effectively with the branch network and other key partners to ensure the achievement of business banking performance metrics and grow the branch profitability. With the support of Zonal Managers improve performance level and business banking-specific measures for branches.
Bring the entire bank to the client by presenting the full range of bank products and services.
Leverage on reporting and sales tools to proactively identify and convert sales opportunities.
Serve as a trusted advisor to the client in delivering comprehensive business banking products and solutions tailored to financial needs and circumstances of the client.
Identify, recommend and promote products and solutions that best serve the client while adhering to risk parameters that protect the bank.
Build relationship management team (RMs), Business Bankers and Loan Officers that will serve clients in analyzing products and service growth opportunities that ensures profitability of portfolio.
Protect the bank by following sound risk management protocols and adhering to regulatory requirements.
Develop and manage a disciplined marketing process by identifying steps/strategies necessary to effectively maintain and build relationships with clients and prospects.
Manage the Business Banking portfolio by leading the bank’s strategy to grow deposits, increase share of fee income, increase loans and manage margins.
Track sales and activity performance on key metrics within the zones to ensure employee productivity is meets/exceeds market standards.
Prepare budget and ensure that the Business Banking objectives are met, also prepare and implement the MSME & SACCOS strategy of the bank.
Drive the rollout of any new product ensuring that implementation happens within the agreed budget and timelines across assigned region.
Lead the team for product development, implementation, pricing and streamlining portfolio in order to improve customer experience, reduce cost-to-serve and maintain competitiveness.
Work closely with Zonal Managers in managing business centers throughout the branch network.
Responsible for launching and management of NMB Business Clubs to enhance customer experience.
Maintain and observe the bank’s control standards, implement and observe compliance policy, including timely implementation of recommendations made by internal/external auditors and external regulators.
Protect both customer and bank information by ensuring documents, computers files, and all confidential matters are appropriately handled as set forth by NMB confidentiality policy.
Be vigilant in driving staff behavior as per NMB values.
Attributes
Strategic awareness of Business Banking/SME product market offering and P&L management.Strong knowledge of credit analysis and risk management.
Profound understanding of SME market, key competitors and competitive edge to win and retain quality customers.
Excellent knowledge of bank operations and financial markets in Tanzania
Understanding of local operating markets and their corresponding span(s) of control.
Negotiation and influencing skills.
Leadership and interpersonal skills.
Excellent communication and presentation skills.
Qualifications and Experience
Bachelor’s Degree or Advanced Diploma in Banking, Business Administration or equivalent.
Master’s degree will be an added advantage.
At least 10 years of proven experience in driving Business Banking portfolio; 5 years being in a senior management role.
TO APPLY CLICK HERE
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