Job Purpose

Conduct ongoing research and analysis to enable the Relationship Managers to fully understand the clients’ business, context, and identify potential business opportunities for the bank.
Interpret the research findings and analytics. Make recommendations regarding potential opportunities or risks so that the Relationship Manager is able to proactively identify solutions or mitigate commercial risks.

Key Responsibilities/Accountabilities

Client & Industry Research and Analysis
Conduct research on clients within specified sector.
Guidance on trends in specific industries within the Sector or as requested by the different stakeholders.

Client Relationship Management
Compile and analyse information regarding sales activity and business pipeline for the allocated Sector
Interact and liaise with clients with the purpose of providing or requesting information, to assist in the deal execution or for critical information for the bank.
Support the Sector Head and Manager Client Coverage as and when required from an overall Client Engagement/ Insights perspective.

Information Management
Ensure that the client information is updated in all the relevant information systems.
Compile and analyse reports on client profitability, product profitability and provide input to the budget planning and performance management process.

Support the Credit Process
Support Sector Heads and Managers: Client Coverage in the credit process including;

Credit Applications
Excess Management
Compliance related issues to achieve zero write-off of debt
Zero operational loss issues and
Other relevant workflows between Credit and Client Coverage.
Preferred Qualification and Experience

Bachelor’s degree in business or business related field.

A post graduate business degree will be considered an advantage.
1 to 2 years in the Banking, Financial Services or Business Consulting.
Experience in conducting research and analytics, supported by strong computer proficiency skills.

Knowledge/Technical Skills/Expertise

Seasoned Research skills
Proactively identifies the need for, initiates, plans and manages research projects.
Able to present findings and reports at important meetings (including external stakeholders or clients).
Translates research reports into lucid and valid summaries and gives effective presentations on the findings.
Conducts major and multiple research projects.
Advises on the formulation and revision of the commercial plan in the light of research findings.