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CALL CENTRE MANAGER
Insurance, Dar es Salaam, Tanzania
An outstanding opportunity has risen for a Call Centre Manager to join a team of excellence in a leading Insurance company. The ideal candidate will be responsible for customer acquisition through driving new sales for partnership,as per for the organization budget and KPI's.
JOB DESCRIPTION
- Design and implement appropriate sales techniques among agents that lead to high quantity/high quality sales
- Provide inputs to the GM on sales strategy
- Put in place an appropriate incentive structure leading to strong sales culture and improved sales performance
- Develop a short to long-term engagement strategy .
- Ensure headcount stability and healthy ratio of active agents.
- Track agents and teams performance on a daily, weekly and monthly basis
- Implement a zero tolerance policy on fraud.
- Timely monitoring of performance and zero tolerance for underperformance
- Prepare daily (KPIs), weekly and monthly sales performance reports
CANDIDATE SPECIFICATION
Experience 5 years
Education Level Degree
Qualifications
Software Ms office applications
Equipment Industry related
Knowledge Of Call centre procedures, Insurance company
Skills To communication skills, leadership skills, analytic skills, interpersonal skills
Ability To work under pressure, meets the targets and exceed
Personality Hard working, honest. integrity
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