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We are pleased to announce the following vacancy within the Regional Sales and Operations Division. In keeping with our current business needs, we are looking for a person who meets the criteria indicated below
Brief Description
Reporting to the Director – Regional Sales and Operations, the role holder will be responsible for the P&L, topline and bottom-line growth for the business operations in the coast region through superior commercial acumen and excellence in execution.
The role will provide leadership to a cross functional team cutting across Consumer, Marketing, Technology, Enterprise, and Retail functions and deliver regional business goals of Net Promoter Score(NPS) (Dealer/Enterprise/Retail/Consumer/Network), Revenues, Market Share, Profit, Customer service, Network distribution and strong People leadership
Head of Department Job Responsibilities
Responsible for achieving the consumer-commercial target of Net Promoter Score, Gross Revenue, Net Revenue, EBITDA Cash Flow & growth in subscriber gross adds,
Design and execute the business unit strategy &drive the performance of Safaricom Brand in the market
Drive strategic partnerships and collaboration with internal cross functional leadership, external vendors and channel partners
Develop innovative market development opportunities
Lead and drive consistent market execution strategies and initiatives enabling excellence in operations across the region embedding the Sales Excellence Execution Daily execution standards
Drive and champion all digital transformation strategies and initiatives in the region including the adoption of the Sales Force Automation initiative
Support the enterprise ‘go to market’ channel structure at the region
Play a leadership role in the Safaricom Foundation initiatives in the region
Lead in the delivery of ‘Best Network for You’ customer promise for the Region
Lead the team in creating and sustaining a work environment driven by an enabling coaching culture.
Build and develop high performance teams and drive superior performance standards
Requirements for the Head of Department Job
Degree in Sales & Marketing or a business management discipline
Experience in a large organization heading an Sales Business Unit/ Profit center
Excellent general management & commercial capability
Experience in a range of group functions, including sales, marketing, brand management, financial management; network operations
Strong customer focus with a proven track record in meeting revenue targets
Strong intellectual, strategic, and analytical ability to work cross-functionally with a collaborative style.
Excellent people management, with demonstrated ability to hire the best people, coach, motivate and grow high performing teams.
Strong experience in building business relationships, negotiating contracts and closing deals with different stakeholders.
How to Apply
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