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Agent Creation Administrator (Grade 8)
CORE RESPONSIBILITIES
Receive, review and process Super-Agent, Retail Agents and Billers tills creation requests in accordance to the agreed KYC requirements.
Verifying Super-Agent, Retail Agents and Billers in the system after creation and advising them to their respective teams.
Ensure that all tigo pesa agent queries and complaints are sorted within the agreed SLA
Facilitate trainings to Super agents and ensure the provision of quality service to all retail agent.
Ensure that all new created tills are registered on Engrafi
Ensure that after creation all KYC documents are filed and stored for operational reviews and audits.
REQUIRED QUALIFICATIONS & EXPERIENCE
University Degree in Business Administration, Social Science or related fieldGood leadership, management
and team building skills;
2 years’ work experience in related role Proficiency level in MS Office Suite including Microsoft Word, Excel, Power Point, Project and Vision
Customer management skills
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