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Job ID: 28733
Job Sector: Banking
Closing Date: Dec 5 2017
Country: Tanzania
Region/State/Province/District: Dar es Salaam Region
Location: Dar es Salaam
Job Details
Operations: a range of essential and complex services to ensure processes across the bank work as effectively and efficiently as possible
Job Purpose
- Attend to all aspects of payments processing of internal account transfers, lien loading, FX Deal, VAF and Salary processing.
- Ensure processing efficiency in execution as per set processes and procedures.
- To attend to failed and unpaid outwards electronic transfers
- In performing the above duties the Officer should ensure a high level of quality service to the customer, the branches, the department and the agent banks
- Perform duty of care on all transactions before processing as per agreed checklist and procedure.
- Timely and accurate processing of all payments and collections from all the channels (SFI, CIMs, Branches).
- Ensure all instructions, Vouchers, salary are checked in terms of Duty of Care obligations prior to processing.
- Ensure that all vouchers and payment instructions are signed and authorised by team leader /Supervisor and have the required supporting documents before proceeding to process.
- Process Client funds transfer instructions; manual capture and bulk electronic payments in all accepted currencies according to laid-down procedures, as well as Mpesa payments.
- Compare the payee’s name as stated on the instruction and beneficiary details are in line with title of account on the system. If not the deposit is rejected.
- If you decide to dishonour/un-pay the instruction for any technical reason, the reason for un-paying must be written in red on the Voucher or input comments in CIMs.
- Advise the drawee branch by e-mail, giving copy thereof to the Team Leader, manager OPC (Back office), a designated officer for handling un-paids and any other officer as may be required from time to time
- Identify, intercept and remove any forged unauthorised payments.
- Collect all manual fees/charges for all transactions processed in OPC
- Compile and submit regular transaction statistics.
- Ensure that all Funds transfer instructions received are processed within turnaround times
- Refer all exceptional items to the Team Leader Electronic Payments for speedy resolution.
- Must be a university degree holder Upper Second Class Hons or equivalent in business or related field
- Any qualification in line with risk mitigation is an added advantage.
Knowledge/Technical Skills/Expertise
- Broad understanding of the bank’s processes and procedures.
- Understanding the basics of team dynamics and participation in developing and maintaining a team culture.
- Basic banking knowledge and understanding bank procedures/Products.
- Understanding of local processing activities in OPC.
Duty of care
- Two year working experience with a bias in Operations/ Branches Operations
TO APPLY CLICK HERE
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