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Location: Central Zone, Dar Zone, Eastern Zone, Highland Zone, Lake Zone, Northern Zone, Southern Zone, Western Zone.
Job Purpose:
To provide outstanding customer experience to NMB customers and prospective customers.
To ensure customer satisfaction is met at all times through giving professional advice on NMB’s products and services
To provide quick and friendly service in responding to customer enquiries and complaints so as to maximize customer satisfaction.
Main Responsibilities:
Attending day to day banking enquiries from customers on the range of products and services
Engaging, knowing and addressing customers’ needs
Providing banking services to NMB customers in an efficient and friendly manner like telling and enquiry services
Reporting suspicious transactions and activities as per the policies and procedures
Understanding customer needs and expectations and selling appropriate product and services
Supporting customers in filling KYC forms when opening Accounts
Responding to customer complaints in a timely manner and ensure they are given feedback on the resolution to their satisfaction
Cross selling of Bank products to existing customers inside and outside banking hall
Managing the TAT in issuing ATM card, Cheque books, and customer statements.
Upselling and cross selling of bank’s products
Planning and documenting customer visits and action oriented after visit call reports
Ensuring optimal banking hall utilization through keeping it organized, clean and displaying of marketing materials and signage, signboard and queue logistics
Participate in bring new business leads to the Branch as per the assigned targets
Maximize customer satisfaction by giving advisory services to customers on their life cycle needs
Maintaining professionalism and business acumen in dealing with customers.
Knowledge, and Skills required:
Business awareness
Understanding of bank’s products and services
Customer service oriented knowledge
Accuracy/attention to details
Standard computer skills,
Interpersonal skills
presentation and communication skills
Sales skills
Qualifications and Experience:
Degree or equivalent, or Diploma
Work experience not a requirement for degree holders & equivalent
At least 2 years of work experience is required for Diploma holders
PS: Applicants must indicate the specific zone of preference when applying.
NMB Bank Plc is committed to creating a diverse environment and is proud to be an equal opportunity employer.
APPLY ONLINE
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