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Location
Other Zanzibar District Zanzibar
Description
Job Summary
Our client is seeking to hire a qualified person for the position of a Front Office Manager to effectively lead the Front Office Department.
Our client is seeking to hire a qualified person for the position of a Front Office Manager to effectively lead the Front Office Department.
Job Description
The successful team member’s main responsibilities will be:
• Effective Leadership of the Front Office Department which includes Front Office, Concierge, Travel Desk.
• Drive the broader goals of the Hotel, in terms of the Front Office Department, in relation to all outlets mentioned above and their interaction with the hotels reservations department and other operating departments
• Facilitate Front Office team development through the Quality Pla Be creative and implement changes in the department to create a memorable guest experience
• Look after high end VIP guests as well as groups
• Ensure the required Front Office Division policies, procedures and administrative systems and controls are in place
• Day to day guest interaction to receive feedback and actively implement necessary action
• Forecast anticipated volumes of business and plan accordingly
• Overseeing and assisting in departmental stock takes Compilation of all Front Office reports including the verification of nigh audit reports
• Adherence to all company practices
• Involvement in the recruitment process of departmental staff
• Leading, training and motivating the team
The successful team member’s main responsibilities will be:
• Effective Leadership of the Front Office Department which includes Front Office, Concierge, Travel Desk.
• Drive the broader goals of the Hotel, in terms of the Front Office Department, in relation to all outlets mentioned above and their interaction with the hotels reservations department and other operating departments
• Facilitate Front Office team development through the Quality Pla Be creative and implement changes in the department to create a memorable guest experience
• Look after high end VIP guests as well as groups
• Ensure the required Front Office Division policies, procedures and administrative systems and controls are in place
• Day to day guest interaction to receive feedback and actively implement necessary action
• Forecast anticipated volumes of business and plan accordingly
• Overseeing and assisting in departmental stock takes Compilation of all Front Office reports including the verification of nigh audit reports
• Adherence to all company practices
• Involvement in the recruitment process of departmental staff
• Leading, training and motivating the team
Applicants require the following to be considered for this position:
• Diploma in Hospitality Management or similar qualification
• 3 years’ experience in a recognized International Hotel Chain as a departmental manager
• Extremely guest service driven
• Ability to work accurately under pressure
• Excellent planning and organizational skills
• Time management skills are essential
• Computer Literacy including the following known hotel PMS system and MS Office
• Excellent English communication skills, both verbal and written
• Exceptionally well groomed and presentable
• Candidates who can speak an additional European language will be given preference
• Diploma in Hospitality Management or similar qualification
• 3 years’ experience in a recognized International Hotel Chain as a departmental manager
• Extremely guest service driven
• Ability to work accurately under pressure
• Excellent planning and organizational skills
• Time management skills are essential
• Computer Literacy including the following known hotel PMS system and MS Office
• Excellent English communication skills, both verbal and written
• Exceptionally well groomed and presentable
• Candidates who can speak an additional European language will be given preference
We are looking for a presentable lady under 32 years of age.
To complement our current demographic management structure, we are looking for a lady preferably European, Asian or from the Middle East.
Position is on single status
Salary up to $1,600 net per month
Live in including duty meals
30 days annual leave with a ticket to point of recruitment Local medical excluding cosmetic and dental
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