Job Opportunity at TIGO Tanzanian, Relations & Monitoring Officer

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COPS Relations & Monitoring Officer (Grade 8)

JOB PURPOSE

This Role will be responsible with providing Mobile Financial Services

(MFS) with visibility, communication, training & management of COPS

(Call Center/Shops) KPI's

CORE RESPONSIBILITIES

Monitoring Relations between MFS & COPS Channels (Call Center & Shops)

MFS KPI Monitoring within COPS Channels (Call Center & Shops)

MFS Biweekly Communications & Announcements within COPS Channels

(Call Center & Shops)

Weekly Visits to COPS Channels (Call Center & Shops) for alignment &

resolutions of pressing issues

Preparation of MFS Quarterly Videos / Newsletter COPS Channels (Call

Center & Shops)

QUALIFICATION & EXPERIENCE*

-University Degree in Business Administration, Social Science and

related field

-Good leadership, management and team building skills;

-3 years relevant  experience in a Financial related insituions;

-Good knowledge of Customer Care & Customer Relations;

-Excellent planning, organizational and problem solving skills;

-Ability to manage multiple priorities and deadlines;

-Excellent oral and written communication skills;

MORE AND APPLY  <https://www.tigo.co.tz/careers>

TO APPLY CLICK HERE 

Warning: Any Job Vacancy Requesting Payment For Any Reason is a Scam.

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